Shipping & Returns
Shipping and Delivery
Shop with confidence at Positive Impressions. We take great care in processing and packaging your order and ensuring it is delivered securely to your business.
Non-personalized orders with destinations within the 48 contiguous states that are received by 3:00 PM CST will be shipped the same day via UPS Ground or USPS. Shipping times for personalized orders are listed in the product descriptions. Expedited shipping is available upon request.
When Will I Receive My Order?
Our products are shipped via UPS Ground Delivery unless an alternative shipping method is selected.
In a rush? Contact one of our customer service team members toll free at 877-761-5933 between the hours of 8:00 AM and 5:00 PM Central Standard Time. We offer a number of alternatives including overnight, two day delivery, and international delivery.
Our shipping costs are based on the order weight and shipping destination. After entering your business information, you’ll be able to calculate real-time shipping estimates via UPS.
When Will My Product Be Shipped?
Standard (non-personalized) orders placed before 3:00 pm Central Standard Time Monday through Friday are normally shipped the same day. Multiple products are boxed together to save on shipping costs.
Shipping times for personalized orders are listed in the product descriptions.
Expedited shipping may be available upon request.
Can I Track My Order?
Absolutely! You can login to your Positive Impressions account any time to check the status of your order. You will also receive a confirmation e-mail with the UPS tracking code once your product has been shipped.
Should you need to return a product, call one of our customer service representatives. Authorized returns will be credited, replaced or refunded for the full amount (excluding shipping charges unless damaged or defective) if the items are unopened and returned within 30 days of receipt. Opened items or those returned after 30 days may be subject to a restocking fee dependent on the condition and salability of the product. Personalized or special ordered products are not eligible for returns.
Sales tax will be collected where required according to state law.