Frequently Asked Questions

Ordering Online

• Website Tutorial
• Is the Positive Impressions full catalog available online?

  Yes! Click on the "Digital Catalog" link in the top menu bar to go to our full, interactive catalog. Clicking on an image will take you to the ordering page for that item.

• Do you offer specials or discounts?

  We offer quantity discount pricing, monthly specials and free shipping for all online orders over $250.

• Can I view my order history?

  You can view your ONLINE order history as of the date you created your online account. For orders placed via phone, please call 877-761-5933 and speak to a customer service representative.

• How do I reorder?

  If you wish to reorder items online, simply log in to your account, select Order History and check the box(es) of the item(s) you wish to reorder. If there isn't a check box, the item may no longer be available.

• Can I receive product samples?

  Please call 1-877-761-5933 to speak to a member of our sales team about product samples.

• I'm from Canada - can I order online?

  At this time, we are unable to take orders from Canada online. Please call us at 1-877-761-5933 and a member of our team will be happy to take your order!

• Are all products, designs, colors, and quantities available?

  Product quantities, designs, and colors may be limited. Availability can vary by product.

Payments and Credit Cards

• What forms of payment do you accept?

  We accept Visa, Mastercard, Discover, American Express, checks (for call in orders only), and ACH payments.

• Do you automatically bill my credit card when ordering online?

  Online orders are automatically applied to the credit card number you provide. If you are placing your order over the phone with a member of our sales team, we do not bill your credit card without your consent, and you may request to be invoiced for the order.

• Why won’t my payment process at checkout?

  The “Bill To” address must match the address on the credit card you are using. If the message “Incorrect Address” appears when you attempt to check out, this means that the address provided does not match the billing address of cardholder. (The Address Verification System, or AVS, is a credit card fraud prevention mechanism to help protect you, the customer.) Please confirm that the address for the credit card you are using matches the address in the “Bill To” section of the order.

• Do you charge sales tax?

  Sales tax will be collected where required according to state laws. If your business has tax-exempt status, please contact us at 877-761-5933. You will be asked to provide us with a copy of your tax-exempt certificate. Once that is in place, you will be able to order online with tax-exempt status.

• Can I be billed for my online order instead of paying with a credit card?

  All online orders must be paid for by credit card at the time of ordering. If you prefer to be invoiced, please call us at 877-761-5933 and a member of our sales team will be happy to help you.

• I received an invoice in the mail or by email. Can I pay that invoice online?

  Outstanding invoices cannot be paid through deferred online billing at this time.

  To make a payment, click the “Pay Now” button on the invoice that was emailed.  It will direct you to our safe and secure payment page.  You may also call us at 877-761-5933, and a member of our sales team will process your credit card payment over the phone. Alternatively, you can mail a check to:

  Positive Impressions LLC
  805 Red Iron Road
  Black River Falls, WI 54615</p >

• What currency are your prices listed in?

  All prices are listed in U.S. dollars. Prices are subject to change without notice.

• Can I place an online order and be billed?

  No, online orders require payment at checkout. If you prefer to be billed, please call us at 877-761-5933 to place your order. All invoices are Net 30, meaning payment is due within 30 days of the invoice date. Statements are sent monthly.

Personalized and Custom Orders

• Can I order personalized products imprinted with my practice name and/or address?

  Yes! All of our products that can be personalized will have a text box appear when you are on that product page. Enter the information you would like on the product. We will call if we have any questions and will follow up with a proof for you to review and approve prior to printing.

• Can I order products customized with my clinic’s logo?

  Yes! Please call us directly at 877-761-5933 and we will work with you to develop the personalization you desire and obtain a high- resolution image of your logo. Our goal is to ensure that you are completely satisfied with your artwork! See “What file format does my logo need to be in?” for more information on adding your logo!

• What file format does my logo need to be in?

  Looking to add your logo or artwork to a product? Please call us at 877-761-5933 to add your logo to this product. A $30.00 minimum one-time set-up fee may apply. Additional fees will occur if low-resolution files are submitted and art must be redrawn.

  The quality of the final printed product is directly dependent on the quality of the artwork provided. Unfortunately, there’s a limit to how much we can enhance these files without affecting quality. We cannot be held responsible for subpar print results due to low-resolution or poor-quality files submitted. To ensure the highest quality print results for your personalized product, we ask that all submitted artwork meets the following specifications:

  1. File types accepted: .AI, PDF, EPS or high-resolution JPEG/PNG. Hint: A file name ending with .AI means that it was created in Adobe Illustrator software; PDF and EPS files are universal file types, able to be opened in most design software. These files can be resized without losing the quality of the artwork. Simply put, your finished product will look the best if you provide one of these files. Contact your logo designer If you were not supplied with these file types.
  2. High-resolution: 300 dpi (dots per inch) minimum at actual print size. TIF, PNG, or JPG file formats may be accepted, but it is very important that these types of files are high resolution for editing purposes. When low-resolution files are submitted, the artwork may need to be re-created for additional fee, above the minimum $30 one-time setup fee. Be aware that art, such as JPG or PNG files, from websites is usually too low in resolution to use for printing. Also, a PDF created by scanning a document may not be accepted.
  3. Color Mode: CMYK (not RGB)
  4. When submitting your logo or other art, please use the original file. Files placed into a Microsoft Word or layout document cannot be used.

  We’re here to assist you in getting you the perfect products personalized with your logo or artwork! Please give us a call at 1-877-761-5933 if you have additional questions.

  Due to the many variations in monitors and browsers, colors may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, Positive Impressions does not guarantee that what you see accurately portrays the color of the actual printed material. We do our very best to make sure our product photos are as close to the exact product as possible but cannot guarantee that what you see is an exact reproduction. If it is important that the color be exact, it is highly recommended that you order a swatch first, before placing your order. Note: Just because products have the same color name that does not mean they are the same exact color. Also don’t mistake the color name to be what you may think that color should be. Example, just because a color may have the name red, does not mean it will necessarily look like what most people would consider to be a red color.

• Will I see a proof of my personalized or custom order?

  Yes, we will always email a proof to you for review and approval. Nothing will be printed without your complete satisfaction and approval!

• Will I be charged custom setup on each item?

  Due to the variety of printing processes used with our products, custom setup costs vary among items. Please call us at 877-761-5933 and we will be happy to assist you with your order. Your satisfaction is our goal!

• How long does it take to receive personalized or custom products?

  Shipping and production times are listed in the individual product descriptions.

• Can pricing or product availability change on personalized promotional products?

  Yes. Product availability and pricing may change due to market volatility and other factors affecting personalized promotional products.

• When is a plate fee charged?

  A plate fee applies to products that list an applicable plate fee on the product page. For those products, a plate fee applies to all new orders and reorders with changes.

• Is there a plate fee for an exact reorder?

  There is no plate fee for an exact reorder if the original order was printed within the past 36 months.

• How do I review and approve my proof?

  You will receive an email with your proof for review. Please take the time to examine your proof carefully and make any necessary changes or corrections. You are the final proofreader.

  Once you approve your proof, your order will proceed to production. The first proof and first revision are free. Any subsequent changes requested by the customer will be billed at $10 per proof. We will revise your proof until it is approved.

• Who is responsible for checking personalized artwork and information?

  The customer is responsible for carefully reviewing and approving all artwork, personalization, spelling, colors, and other details before production. You are the final proofreader.

• How do I approve my proof?

  To approve your proof, reply to the proof email with the word “Approved.”

  If changes are needed, reply “Need Changes,” identify the changes needed, and return the email to us.

• Can I make changes after approving my proof?

  Please review your proof carefully before approving it. Once a proof is approved and the order proceeds to production, no refunds will be issued for custom work.

• Will my personalized order ship in multiple shipments?

  Yes. Personalized products may ship in multiple shipments depending on product availability and production schedules.

• Can custom products vary slightly from the picture or proof?

  Yes. Due to the custom nature of our products, slight variations in printed artwork, color, imprint placement, and sizing may occur.

• Why might the color of my product look different from what I see on my screen?

  Product colors may vary slightly due to printing processes, screen settings, and individual monitor or device settings.

  Colors shown on your screen or proof are for reference only. While we strive for accurate color reproduction, we cannot guarantee an exact match to the final printed product.

• Can there be color variations between orders?

  Yes. Color may vary by up to 5% within a print run or between orders.

• Can printing on colored products affect the imprint color?

  Yes. Printing on colored materials may affect the appearance of the imprint color.

• Are all imprint colors available for every product?

  No. Some imprint colors are not recommended for certain product colors. PANTONE® (PMS) color matching may not be available for all products.

  For additional color options, production times, and pricing, please contact us.

• Is there a fee if I cancel a personalized order?

  Yes. A set-up fee will be charged on all canceled personalized orders.

• Can personalized or custom products be returned?

  No. Personalized, custom, and special-order items are non-returnable.

• Are there special requirements for prescription (Rx) pads?

  Yes. Practices are responsible for ensuring that prescription (Rx) pads comply with all applicable state laws and prescribing requirements.

• Can we use AI generated artwork for our personalized/custom project?

  AI-generated artwork is not print-ready as-is. AI art is typically low resolution, raster-based (not vector) and often contains inconsistent details or distortions that don’t hold up in professional print production.

  Any graphics that incorporates AI generated art may be charged an additional set-up fee to cover review and quality control of the Ai generated content to access how it can be used in your product. It will also cover time required to convert the art into production and print ready art. This charge will be added to our standard set-up fee.

Shipping

• When will my order be shipped?

  Non-personalized orders received by 3:00 P.M. CST and shipping to locations within the 48 contiguous United States usually ship the same day via UPS Ground or USPS.

• How do you ship?

  We ship via UPS Ground and USPS Priority Mail within the United States.

• When will I receive my order?

  Our products are shipped via UPS Ground Delivery unless an alternative shipping method is selected.

• In a Rush? Looking for expedited shipping?

  Yes. Expedited shipping is available upon request. Please contact us for available options and rates.

• How are my shipping costs determined?

  Shipping costs are based on the order weight and shipping destination. After entering your business information, you’ll be able to calculate real- time shipping estimates via UPS.

• Can I track my order?

  Absolutely! You can login to your Positive Impressions online account any time to check the status of all orders placed online. You will also receive a confirmation e-mail with the UPS tracking code once your product has been shipped. If you called in your order, please call 1-877-761-5933 and we will be happy to assist you in tracking your order.

• Do you ship outside the United States?

  Yes. Please contact us for a shipping quote for locations outside the U.S.

• Will my order arrive in one shipment?

  Orders may arrive in multiple shipments depending on product availability and production schedules. Personalized products and large orders may ship separately or in more than one box.

Return Policy

• What is your return policy?

  Items must be unopened and returned within 30 days of receipt. Personalized or special-order products are not eligible for returns.

• What happens after my return is approved?

  Authorized returns may be credited, replaced, or refunded for the full amount, excluding shipping unless the item was damaged or defective.

• Can I return an opened item?

  Opened items or returns received after 30 days may be subject to a restocking fee, based on the item's condition and resale value.

• How do I start a return?

  Please contact us to start the return process. Returns must be authorized before being sent back.

• Can I return personalized or custom products?

  No. Personalized, custom, and special-order items are non-returnable. Once custom work has been approved and proceeds to production, refunds are not available.

Product-Specific FAQ

Have questions about our products? Select a product category below for frequently asked questions and additional product information.

• Car Decals & Magnets
• Yard Signs