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Coping with a Sick Pet

Helping clients cope with a sick pet is a big part of the job of a veterinarian and those who work in clinics and animal hospitals. As you know, when a beloved pet seems off, it could be more than something small. It could be, in fact, a sign of mild sickness or even a serious illness. There [...]

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​Honoring a Deceased Pet

There’s no question that in many homes, pets are considered valued members of the family. So, when a loved one passes on, it can be devastating for everyone including children, neighbors, and friends. Of course, it can be tough for veterinarians and the staff at animal hospitals who have been a part of a pet’s life too. Experiencing the [...]

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Pet Safety Hazards

With every wet kiss and adorable look, there’s no denying that our pets are beloved members of the family. As with everyone we love, we want to keep our pets safe and healthy in every season and under every circumstance. Yet even the most well-meaning pet owners aren’t always aware of safety hazards that exist for our pets on [...]

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In Words and Actions: Effectively Providing Grief Support to Your Clients

A person naturally feels grief and sorrow when a beloved pet passes away. As a veterinarian, your clients may want to open up to you about what they feel because of your familiarity with their deceased pet.The first thing you can do to help clients is acknowledge their grief. Avoid saying things like “at least they are no [...]

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​The “Aww” Factor: Why are People So Amused by Unlikely Animal Pairs?

People love going on YouTube and Facebook to browse videos and photos of animals being cute. Especially when they’re feeling down. What’s more relaxing and enjoyable than watching two unlikely animals getting along?Try searching for “cat and dog best friends” on Google, and the sheer volume of results will overwhelm you. The activity is not just a way to [...]

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​The Pain of Losing a Pet

Pets are part of the family for many of us, so we know that grieving over the loss of one is not easy. The degree of pain and the time families spend in moving on depend on the circumstances behind the loss. Here are the different kinds of loss that clients of your veterinary practice go through: Painful Decisions As a [...]

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4 Simple Ways You Can Improve Animal Care in Your Veterinary Clinic

The ability to build strong relationships with clients and their pets is the determining factor on whether a veterinary practice becomes successful. Apart from making sure that each animal patient is comfortable and receiving the best medical treatment, the greatest strength of a practice lies in its ability to provide good animal care. In what ways can you improve patient [...]

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Helping Children Cope with Pet Loss

It is never easy to lose a pet. Doesn’t matter if you’re an adult or a child, the loss of a pet is difficult to deal with, regardless of your age. But, the concept of mortality is more confusing and traumatic in the eyes of a child. While adults can grieve and later accept the reality, a child [...]

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Sympathy Cards: Embodying the Supportive Quality of Veterinary Care

Empathy is one of the top qualities that clients look for in their service providers, and one they’ll judge you by. When a client’s pet passes away, the need for empathy only becomes stronger.Although often overlooked, personally written cards can go a long way to meet this need. It shows that you care about the special bond shared between [...]

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Unspoken Rules in Writing Veterinary Sympathy Cards

Making an impact in the veterinary industry can be challenging. Every practice is looking to provide the same level of quality, from the clinic’s interior design, to customer service, to the actual treatments. To really stand out, tap into something more personal, something closer to the patient’s heart. One way to make this connection is through sympathy cards.Veterinary sympathy [...]

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