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The Positive Impressions Guarantee

Our reputation for quality and service is reinforced every day with every customer experience.  We value our customers and proudly stand behind our “30 Day Money Back Guarantee”.  Our goal is to provide customers with the highest quality products in the industry. If for any reason you aren’t 100% satisfied with your order, you have the option to exchange or return it for a full refund within 30 days.  Need additional information?  A member of our customer service team is here to help you!

Returns and Replacements

If you’re not satisfied, we’re not satisfied… Should you need to return or exchange a product, please contact us and a team member will issue a Return Materials Authorization (RMA) number. Once you’ve received your RMA, simply box up the unopened item(s) and return them within 30 days of receipt. We'll issue you the proper replacement, credit or refund for the returned item. Most returns are fully refunded (excluding shipping charges) within one business day after your authorized return is received and processed.

Should you receive a damaged or defective item, we’ll ship you a replacement of the exact item and refund your shipping charges. You can also return the damaged or defective item for a full credit or refund.

Opened items or those returned after 30 days of receipt may be subject to a restocking fee dependent on the condition and ability for product resale. Personalized or special ordered products are not eligible for returns.

Mail Your Return To:

Positive Impressions
Return Department – RMA #
805 Red Iron Road
Black River Falls, Wisconsin 54615

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