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Encouraging Post-Appointment Follow Ups(Post)
Follow-up visits are one of the most difficult aspects of pet health care to manage for both clients and clinics. In one study, 78% of clients expected a follow-up, while only 52% received call-backs ...
Getting Clients in the Habit of Regular Checkups(Post)Why should your clients visit you when their pet seems healthy? We’re all familiar with “silent killers” like heart disease and diabetes that can cause major health problems if unde ...
Working with Your Clients on Surgery Recovery(Post)Veterinary medical procedures are a team effort, and that team includes the owner. Sure, there are surgeons, assistants and other medical staff involved. However, any time the animal spends outside t ...
How to Talk to Clients(Post)Having a good client-doctor relationship can go a long way toward retaining customers and getting the compliance needed for health care. A big part of this is just knowing how to communicate with cli ...
How to Help Clients Understand Prices(Post)As the price of human health care skyrockets, the price of pet care has been slow to rise, but owners feel the sting more because they’re probably paying out of pocket. This puts independent ve ...
Fighting Back Against Social Media Trolls(Post)When you mail out information, you have full control over what your clients see, but when you’re working through social media, anyone can add to the conversation. This can be good, engaging cust ...
Keeping Your Staff in the Loop(Post)It’s easy to concentrate on perfecting your practice, but what about your staff? It’s easy to assume everyone is doing what they need to do, but that can let issues build until they intru ...
Are You Ready for the Return of Pet Boarding?(Post)According to the study “Pet Services in the U.S,” most sectors of the pet industry saw major growth in 2020, except for boarding and pet sitting services. With few people traveling, board ...
Promoting Pet Dental Care(Post)What is the number one health problem in dogs and cats? According to the American Veterinary Medicine Association, it's oral diseases. Periodontal disease is prevalent among cats and dogs, which lead ...
Addressing Common Veterinary Concerns(Post)Even if you offer the best service in the area, you may be driving away clients if your clinic isn’t taking precautions to treat them and their pets with utmost care through the entire process.
Why People Love Their Pets So Much(Post)Why do people love their pets so much? As pet owners, we know the joy of having a cat curled up in your lap, a dog jumping around excited about fetching a ball, or just passing the time by watching t ...
Strategies for Managing Pharmacy Inventory(Post)How many items do you have in your pharmacy? Hundreds? Thousands? All that inventory is tying up significant capital, but trimming down too much can cause shortages that keep your patients from getti ...
