April was Prevention of Cruelty to Animals Month, which included Dog Fighting Day on the 8th and Help a Horse Day on the 26th. Helping these causes doesn’t necessarily mean having to volunteer ...
Establishing a Thriving Clinic in a Competitive Industry(Post)In veterinary school, you learned how to care for animals, but in the real world, you also need to know how to care for a business. Ideally, you should see a positive cash flow after 6 months of oper ...
Combating Hairballs: Essential Guidance for Cat Owners(Post)Combating hairballs ranks high on the list of unpleasant realities every cat owner faces. That distinctive hacking sound in the middle of the night, the soggy surprise on the carpet, the concern that ...
Ways to Build Strong Client-Clinic Relationships(Post)It’s good to get new clients, but it’s even better if you can keep them. Repeat customers represent the bulk of an established clinic’s business, and the word-of-mouth advertising t ...
Writing a Heartfelt Sympathy Card(Post)The lifespan of pets is far shorter than humans, so at some point their owners will either see their animal family members pass away from natural causes or have to choose euthanasia to end the suffer ...
Vet Occasion Cards: Keeping Your Practice on Your Clients’ Minds(Post)Part of running a veterinary practice involves engaging with your clients. Ideally, you create a strong enough relationship that they turn to you for routine treatments and care to emergency visits, ...
​Valuable Customer Service Tips for Veterinarians(Post)Let’s be honest: no one really wants to go to the vet. In an ideal world, our pets would always be healthy and live long lives without any need for medical care. The reality is that injuries an ...
Maximizing the Power of Promotion for Veterinarian Clinics(Post)How do you get the best results from your advertising dollars? When you’re running a vet clinic, it’s often not about how many people see your message, it’s about making sure it&rsq ...
Little Changes That Can Make Your Front Desk Run Smoother(Post)Your front desk sets the tone for your entire veterinary practice. It’s where first impressions are made, appointments are booked, and clients are guided through every visit. When your receptio ...
How to Boost Customer Experience for Your Veterinary Clients(Post)While your patients may be animals, your business depends on the relationship you have with their human owners. Taking steps to make visits easier for them is critical for retention. Fortunately, mos ...
Guardian of Hearts: Navigating Heartworm Awareness Month in Your Veterinary Practice(Post)Several myths persist regarding heartworm disease. For example, many owners think of the condition as strictly a Southern issue or believe it only affects outdoor pets. As a result, many cases fly un ...
Working with Your Clients on Surgery Recovery(Post)Veterinary medical procedures are a team effort, and that team includes the owner. Sure, there are surgeons, assistants and other medical staff involved. However, any time the animal spends outside t ...